Troubleshooting FAQs
- ★ How do I improve the reliability of the “Touch-to-Open” functionality in Kevo?
- ★ How do I perform a latch calibration to make the key easier to turn?
- ★ Kevo Not Working?
- ★ What do the colors on the light ring mean?
- When should I consider resetting my Kevo Contemporary?
- What do I need to do to replace the batteries in Kevo 2nd Generation Contemporary?
- For my Kevo Contemporary, Why doesn't a TTO work when someone is standing behind the interior of the door?
- Why does my Kevo Smart Lock, 2nd Gen stall at 0% while upgrading?
- Kevo Activating Without Touching It?
- My lock is unresponsive
- I cannot confirm my account/I did not get an email
- My Bluetooth is on, but my Kevo smart lock still won't work?
- I set up my lock but I do not see it on my smart device
- Why is my Kevo Smart Lock beeping?
- Why is there a red light flashing on the back panel of my Kevo?
- I tried to lock/unlock my door but I see constant red lights on the top of the Kevo lock
- I tried to lock/unlock my door but I see two red alternating lights on the sides of the Kevo Lock
- I see a magenta flash on the outside of my Kevo when I try to lock/unlock it
- Why doesn't the status LED light up?
- Why didn't my batteries last as long as they should have?
- My Kevo is not beeping
- I tried to lock/unlock my door but I see a constant red light on the bottom of the Kevo lock
- Why does my lock flash red when I try to lock/unlock it?
- The lights on my lock just spin blue when I try to lock/unlock my door
- I cannot pair/enroll my smart device during the set up process
- When I touch my lock my smart device buzzes/beeps but nothing happens
- I have installed my lock but the latch will not correctly extend or retract/I hear a clicking sound
- Why does Kevo lock when I want to unlock?
- Why does Kevo unlock when I want to lock?
- What surface area on the Kevo Contemporary lock do I need to trigger to activate the Touch-to-Open feature when I’m an authorized user?