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Kevo App Troubleshooting in iOS 11

There exists an issue in iOS 11 that might leave Kevo app unresponsive to any Bluetooth (BLE) connectivity including TTO, In-Home Lock, and DBU Enrollment.

Performing an app uninstall followed by reinstall results in Bluetooth going into a non-responsive state. As troubleshooting steps often require USERS to reinstall the app, this issue might manifest itself frequently.

While we are waiting for a fix from Apple, if ever a USER uninstalls/reinstalls the Kevo app they should perform one of the following workarounds

1. Power cycle approach:

  • Delete the Kevo app
  • Restart the iPhone
  • Install the Kevo app from the App Store
  • Run the Kevo app, login and accept permissions - all Bluetooth functions should operate

2. Restart app approach:

  • Delete the Kevo app
  • Install the Kevo app from the App Store
  • Run the Kevo app, login and accept permissions
  • Shut down the app
  • Run the Kevo again - all Bluetooth functions should operate

NOTE: We recommend for customers experiencing unresponsiveness of the Kevo app to update to iOS 11.2. We have tested iOS 11.2 and confirmed improvements in Bluetooth functionality.

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